1. Introduction

Vision Service Co., Ltd. (“we,” “our,” or “us”) respects the privacy of our users and is committed to protecting personal information.
This Privacy Policy explains how information is collected, used, and protected in connection with our website (https://www.visionservice.io), our e-commerce services, and our AI chatbot services that provide tourism-related information to inbound visitors.

By using our website, services, or chatbot, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

(1) Personal Identification Information

Information that can identify an individual, such as:

• Name

• Shipping address

• Phone number

• Email address

• Payment-related information (processed via third-party providers)

(2) Non-Personal Identification Information

Information that does not directly identify an individual, such as:

• Browser type

• Device information

• IP address

• Language settings

• Access logs and site usage data

(3) Chatbot Interaction Data

When users interact with our chatbot (available at
https://chat.visionservice.io/chatbot-iframe/Ya9jzqbNITa1dBzqMrrFs), we may collect:

• User input text

• AI-generated responses

• Feedback provided by users

• Chat logs

Personal identification information is not collected through the chatbot unless explicitly provided by the user.

3. Use of Information

The information we collect may be used for the following purposes:

• To provide, operate, and maintain our services

• To improve website functionality and user experience

• To process orders, payments, deliveries, and returns

• To provide customer support

• To enhance chatbot responses and improve tourism-related recommendations

• To communicate with users regarding updates, service notices, or offers

• To conduct analysis and generate statistical insights for service improvement

4. Analysis and Anonymized Data Use

Chatbot interaction data and usage data may be analyzed in an aggregated and anonymized manner for purposes such as:

• Improving service quality

• Understanding user interests and trends

• Generating statistical insights (e.g., word frequency analysis, usage trends)

Such analysis does not identify individual users and is not used to track or profile specific persons.

5. Sharing of Information

We do not sell or rent personal information to third parties.
Information may be shared only in the following cases:

• When required by law or legal process

• With the user’s explicit consent

• With payment processors and shipping providers for order fulfillment

• With service providers (including chatbot or system providers) strictly as necessary for service operation

All third parties are required to handle information in accordance with applicable data protection laws.

6. Use by Minors and Educational Use

Our chatbot and services may be used by minors for educational purposes, including but not limited to school activities, field trips, study tours, and educational travel programs.

Such use should be conducted under the supervision, guidance, or consent of a parent, legal guardian, teacher, or other responsible educational authority.

We do not knowingly collect personal data from children beyond what is permitted under applicable laws.
If personal data of a minor is provided unintentionally, we will take appropriate steps to delete or anonymize such data upon request.

7. User Rights

Users have the right to:

• Request access to their personal information

• Request correction or deletion of their personal information

• Opt out of receiving promotional communications

Requests can be made through our contact page, and we will respond in accordance with applicable laws.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable core site functionality

• Remember shopping cart contents and user preferences

• Improve service performance and user experience

Users can manage or disable cookies through their browser settings; however, some services may not function properly as a result.

9. E-Commerce Transactions

When users place orders on our website:

• Payment information is securely processed by third-party payment gateways

• We do not store credit card details on our servers

• Shipping information is shared with logistics partners solely for delivery purposes

Users will receive notifications related to order confirmation and shipping status.

10. International Users and Legal Compliance

We process personal data in accordance with applicable data protection laws.
For users located in the European Union or other regions with data protection regulations, we comply with relevant legal requirements, including, where applicable, the General Data Protection Regulation (GDPR).

11. Changes to This Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in our services or legal requirements.
Any updates will be posted on our website.
If material changes affect how personal data is handled, additional notice may be provided when required.

12. Contact Information

For questions or requests regarding this Privacy Policy, please contact us via our contact page:

https://www.visionservice.io/contact